The Customer Service Suite by Freshworks amalgamates easy-to-use omnichannel facilities for transformative customer service and ticketing, powered by generative AI. This comprehensive platform escalates agent productivity and enhances user experiences via self-service, conversational support, and ticketing. Freshbots reduce conversation loads by up to 70%, whilst advanced ticketing encourages team collaboration for efficient problem resolution. With proactive insights, potential issues can be identified and tackled before they escalate.
- Powerful AI Interface: Uses AI to automate self-services across channels.
- Unified Agent Workspace: Provides agents with a single view of all customer interactions across channels, harmonizing personalizations.
- Advanced Ticketing: Enables swift resolution of customer concerns by interdepartmental collaboration.
- Proactive Insights: Uses AI to conduct thorough data analysis for opportunities to optimize productivity and prevent potential issues.
- Quick ROI: The Suite offers a quick return on investment with results seen within weeks of implementing the platform.
The Customer Service Suite by Freshworks amalgamates easy-to-use omnichannel facilities for transformative customer service and ticketing, powered by generative AI. This comprehensive platform escalates agent productivity and enhances user experiences via self-service, conversational support, and ticketing. Freshbots reduce conversation loads by up to 70%, whilst advanced ticketing encourages team collaboration for efficient problem resolution. With proactive insights, potential issues can be identified and tackled before they escalate.
- Powerful AI Interface: Uses AI to automate self-services across channels.
- Unified Agent Workspace: Provides agents with a single view of all customer interactions across channels, harmonizing personalizations.
- Advanced Ticketing: Enables swift resolution of customer concerns by interdepartmental collaboration.
- Proactive Insights: Uses AI to conduct thorough data analysis for opportunities to optimize productivity and prevent potential issues.
- Quick ROI: The Suite offers a quick return on investment with results seen within weeks of implementing the platform.