ContactCenterAI is an AI-driven solution suite transforming the contact center experience. Vastly improving customer experience and agent productivity, the system seamlessly integrates into any existing call center environment. It leverages Machine Learning to offer call summaries resulting in productive time usage, uniform call scoring for improvement areas, sentiment analysis for real-time insights, comprehensive reason capture for customer interactions, and powerful agent performance insights. The solution bolsters the effectiveness of agent training by extracting trending topics from conversations, allowing swift addressal of anticipated issues. All of this results in a rapid return of investment and increased agent productivity.
- Call Summaries: Ensures documentation and productivity by providing a summary for 100% of calls, significantly reducing the time spent on call wrap-ups.
- Uniform Call Scoring: Helps identify areas of improvement and promotes best practices through a consistent assessment of all calls.
- Sentiment Analysis: Provides real-time insights for corrective action through sentiment analysis of call interactions.
- Reason Capture: Offers unbiased, detailed reasons into why customers are calling, providing actionable insights.
- Agent Performance Insights: Provides comprehensive analysis on agent performance, forwarding corrective actions for First Call Resolution, politeness, call hygiene, and comparisons.
- Trending Topics: Automatically extracts trending topics to be incorporated into agent training, enabling prompt issue resolution.
ContactCenterAI is an AI-driven solution suite transforming the contact center experience. Vastly improving customer experience and agent productivity, the system seamlessly integrates into any existing call center environment. It leverages Machine Learning to offer call summaries resulting in productive time usage, uniform call scoring for improvement areas, sentiment analysis for real-time insights, comprehensive reason capture for customer interactions, and powerful agent performance insights. The solution bolsters the effectiveness of agent training by extracting trending topics from conversations, allowing swift addressal of anticipated issues. All of this results in a rapid return of investment and increased agent productivity.
- Call Summaries: Ensures documentation and productivity by providing a summary for 100% of calls, significantly reducing the time spent on call wrap-ups.
- Uniform Call Scoring: Helps identify areas of improvement and promotes best practices through a consistent assessment of all calls.
- Sentiment Analysis: Provides real-time insights for corrective action through sentiment analysis of call interactions.
- Reason Capture: Offers unbiased, detailed reasons into why customers are calling, providing actionable insights.
- Agent Performance Insights: Provides comprehensive analysis on agent performance, forwarding corrective actions for First Call Resolution, politeness, call hygiene, and comparisons.
- Trending Topics: Automatically extracts trending topics to be incorporated into agent training, enabling prompt issue resolution.