ASAPP's CoachingAI is designed to enhance contact center performance by automating quality scoring and agent coaching. The platform allows supervisors to spend more time guiding their team and less on manually evaluating them. It provides full transparency into all customer interactions leading to increased proficiency and customer satisfaction. It tracks process compliance, agent knowledge mastery, soft skills using AI and offers no rules configuration. Moreover, it delivers precise notifications based on dialogue taking place, improving performance for all agents and reducing ramp time for new hires.
- Automated Quality Scoring: Eliminates the need for manual scoring of agents and facilitates more time for coaching.
- Full Coverage of Conversations: Provides visibility into 100% of customer interactions, enabling informed decision-making.
- Process Compliance Monitoring: Tracks behaviors demonstrating compliance within the enterprise ecosystem.
- Agent Mastery Evaluation: Evaluates each conversation for accuracy and compliance with operating procedures.
- Soft Skills Analysis: Leverages speech analytics to analyze empathy, active listening, conversation balance, and interruption rates.
ASAPP's CoachingAI is designed to enhance contact center performance by automating quality scoring and agent coaching. The platform allows supervisors to spend more time guiding their team and less on manually evaluating them. It provides full transparency into all customer interactions leading to increased proficiency and customer satisfaction. It tracks process compliance, agent knowledge mastery, soft skills using AI and offers no rules configuration. Moreover, it delivers precise notifications based on dialogue taking place, improving performance for all agents and reducing ramp time for new hires.
- Automated Quality Scoring: Eliminates the need for manual scoring of agents and facilitates more time for coaching.
- Full Coverage of Conversations: Provides visibility into 100% of customer interactions, enabling informed decision-making.
- Process Compliance Monitoring: Tracks behaviors demonstrating compliance within the enterprise ecosystem.
- Agent Mastery Evaluation: Evaluates each conversation for accuracy and compliance with operating procedures.
- Soft Skills Analysis: Leverages speech analytics to analyze empathy, active listening, conversation balance, and interruption rates.